Privacy Policy
Introduction
This privacy notice informs you how we handle your personal data.
Contact details
What information we collect, use and why
Legal bases for processing and data protection rights
Where we get personal data from
How long we retain information
Who we share information with
How you can file a complaint
Our contact details
Email: info@ntl-forwarding.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Information about website use, including user journeys and cookie tracking
Information related to compliments or complaints
We collect or use the following personal data for the handling of queries, complaints or claims:
Names and contact details
Purchase or service history
Correspondence
Legal bases for processing and data protection rights
Under EU data protection law, we must have a “legal basis” for collecting and using your personal data. The possible legal bases are set out in the EU General Data Protection Regulation, GDPR.
The legal basis we rely on may affect your data protection rights, which are summarized briefly below:
Your right of access, you have the right to request copies of your personal data from us. You can also request further information, for example about where we obtained personal data from and with whom we share it. There are some exceptions, so you may not receive all the information you request.
Your right to rectification, you have the right to request that we correct or delete personal data you believe is inaccurate or incomplete.
Your right to erasure, you have the right to request that we delete your personal data.
Your right to restriction of processing, you have the right to request that we limit the use of your personal data.
Your right to object, you have the right to object to the processing of your personal data.
Your right to data portability, you have the right to request that we transfer the personal data you have provided to us to another organization or to you.
Your right to withdraw consent, if we use your consent as the legal basis, you have the right to withdraw that consent at any time.
If you make such a request, we must respond to you without undue delay and in any event within one month.
To make a data protection request, please contact us using the contact details at the beginning of this privacy notice.
Our legal bases for collecting and using your data
Our legal bases for collecting or using personal data to provide services and goods are:
Consent, we have your consent after we have provided you with all relevant information. In principle, all your data protection rights may apply, except for the right to object. For the avoidance of doubt, you may withdraw your consent at any time.
Our legal bases for collecting or using personal data to process inquiries, complaints or claims are:
Consent, we have your consent after we have provided you with all relevant information. In principle, all your data protection rights may apply, except for the right to object. For the avoidance of doubt, you may withdraw your consent at any time.
Where we obtain personal data from
Directly from you
How long we store information
We store information for as long as we need it to provide our products, comply with legal obligations, or protect our own interests or the interests of third parties. How long we need information is decided on a case-by-case basis.
Who we share information with
Processors as well as marketing and data analysis companies. These processors perform the following activities for us: tracking website usage and reporting.
Other entities with whom we share personal data
competent supervisory and regulatory authorities
organizations to which we are legally required to disclose personal data